PRIVACY INFORMATION
This notice explains how information is handled when you contact FitnessLab, create an account, or request a training appointment.
Enquiries submitted through the website are sent to FormSubmit (formsubmit.co), which processes and forwards them to support@fitnesslab.com. The information submitted may include your name, email address, selected topic, and message. FormSubmit handles submissions under its own terms and privacy policy. Do not include sensitive health or confidential information in an enquiry.
When you request an appointment, the website stores your name, email address, selected trainer and appointment time, and any optional phone number or message in the FitnessLab booking database. If you book while signed in, the appointment is linked to your account and appears on your account page. Authorized staff can view and manage bookings. Booking details are not automatically sent by email. Contact FitnessLab to ask about, change, or cancel a booking.
Account registration collects your name, email address, and password. Passwords are stored as salted, one-way hashes, not as plain text. Sign-in sessions use an HttpOnly cookie and expire after seven days. Email addresses are not currently verified, and password reset is not available on the website; contact FitnessLab for help with account access.
Progress entries and account-linked bookings are stored in the FitnessLab database. Progress is available when you sign in on another device, and is separate from bookings. You can delete progress entries individually or clear your full log from the progress page. Account-linked bookings appear on your account page. Contact FitnessLab at support@fitnesslab.com with questions about account data. Do not enter medical or highly sensitive details.
Your language selection and cookie-notice preference are saved in your browser’s local storage. These preferences are not submitted to FitnessLab. This website does not intentionally use advertising or analytics cookies.
Google Fonts and externally hosted photographs may be loaded from third-party services. Links to maps and research pages open external websites. Those providers may receive technical information according to their own policies.
Training articles and assessment descriptions are general educational information, not medical advice. Do not use a website assessment to diagnose a condition or replace advice from a qualified healthcare professional.
Contact FitnessLab at support@fitnesslab.com or +389 70 214 761.